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Title: Field Support Technician
Pay Grade: Grade 17
Starting Pay: $ 72,307.39
Departmental Mission Statement: The Judicial Information Services (JIS) department is charged with the implementation, maintenance, update and training of technology systems in support of the Office of Court Management and all Judicial Departments, including the Probation Department. This includes network and servers connecting all judicial locations, computer hardware and peripherals, the myriad of software necessary to maintain the judicial programs, and the voice telecommunications services ranging from current phone systems to the use of newly installed video conferencing equipment. JIS is also charged with the production, deployment, training, and maintenance of MassCourts (the web-based Trial Court Case Management System – CMS).
Judicial Information Services Department Organizational Profile:
Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.
This requisition will remain open until May 30, 2022; however, first consideration will be given to those applicants that apply within the first 14 days.
The primary location for this role is Boston, MA, successful candidates will need to travel to court locations using a court-provided vehicle on regular basis.
Position Summary: As a staff member of the Judicial Information Services Department (JISD) of the Trial Court, the Field Support Technician has the responsibility for providing on-site technical support to judges, court staff, and others in resolving user problems or issues. The Field Support Technician maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and computer peripherals. The position also documents, maintains, upgrades, or replaces hardware and software systems and assists in asset management.
Supervision Received: Reports to the JIS Deputy Director for Support Services or that person's management designee and receives direction in performing duties in accordance with established guidelines.
Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas:
Ethics and Values Communicates and demonstrates the ethics and values of the Judicial Branch.
Mission Understands, upholds, and communicates the Judicial Branch and Information Services missions.
Applied Knowledge Understands information services operations, computer hardware and software, with some understanding of the various court departments and divisions
Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development.
Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds.
Customer Service Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary.
Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.
Problem Solving Accurately assesses workplace problems in TCIS and recommends and facilitates appropriate solutions.
Minimum Requirements: These are the minimum requirements necessary to be considered for the position of Field Support Technician:
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Employment with the Trial Court is contingent upon passage of a criminal record check.