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Title: Search Support Operations Coordinator (SSOC) - Massachusetts Probation Service
Pay Grade: Management
Starting Pay: $80,114.47
Departmental Mission Statement: MISSION STATEMENT OF THE MASSACHUSETTS PROBATION SERVICE:
The mission of the Massachusetts Probation Service is to increase public safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and families, and assist individuals and families in achieving long term positive change.
Position Summary: The Massachusetts Probation Services seeks a highly motivated individual with a commitment to public service to join the Search Support Unit. The Search Support Unit is a statewide unit, based in Clinton, composed of forensic technicians tasked with collecting and analyzing mobile devices, computers, media, and data from networks and third-party providers.
The MPS is responsible for overseeing and responding to compliance with conditions of probation across the Commonwealth, and ensuring services to probationers, litigants, family members, victims, and survivors are properly provided with fidelity. The SSOC is a management position that provides support to the Search Support Unit within MPS. The SSOC assists the MPS in providing effective supervision through the use of industry best-practice and cutting-edge digital searches to monitor and ensure compliance with court-imposed conditions of supervision.
The SSOC is responsible for conducting searches of computer systems, mobile devices, computer media, and servers to implement court-ordered supervision. The SSOC ensures timely and thorough searches to support and aid the evidence-based supervision conducted by other MPS staff. Additional duties include monitoring, problem solving, report writing, corrective action support, testimony, and the development, implementation, and oversight of continuous quality improvement activities for MPS.
Supervision Received: The SSOC works under the direction of the Statewide Manager for Search Support Services (SM SSS) or designee. The SSOC also works with other departments of the MPS and the Trial Court, and with collaborating criminal justice partners and agencies.
Ethics and Values: Communicates and demonstrates the ethics and values of the Massachusetts Probation Service and the Trial Court.
Mission: Understands, upholds, and communicates the Trial Court and Probation Service missions.
Applied Knowledge: Ability to assist in the implementation and capacity building of work function tools and practices of management reporting tools;
Problem Solving: Able to assess operational and administrative challenges in search unit and in support of FSD and develop feasible solutions;
Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Responsive to court operational needs;
Performance Measurement: Understands the value and importance of performance measures as a basis for both individual and departmental assessments.
Continuous Learning: Demonstrates a commitment to continuously improve through professional development. Is actively committed to and actively works to continuously improve oneself.
Collaboration: Works with others cooperatively, accepts feedback, demonstrates a willingness to be a team player, and contributes to a work environment that focuses on shared departmental goals;
Minimum Requirements: These are the minimum requirements necessary to apply for the position of Search Support Operations Coordinator:
Bachelor’s Degree from an accredited 4-year college or university and Three (3) years of experience in digital forensics, or an equivalent combination of education and relevant experience;
Applicants must demonstrate a strong knowledge of computer systems, networks, mobile devices, and the digital forensic process.
Knowledge, training, and experience in the area of criminal investigations is highly desired.
Experience with software applications used in the acquisition and analysis of digital evidence is required.
Applicants with familiarity with available search technologies are strongly desired.
Applicants with experience examining mobile devices are also strongly desired.
Applicants must have strong writing and communication skills and should be able to work under strict deadlines.
Applicants must have a willingness to pursue appropriate certifications.
Applicants must possess strong organizational and interpersonal skills, the ability to pay close attention to detail, and possess professional verbal and written communication skills.
Must be a self-starter and possess the ability to exercise sound judgment in decision making.
The successful candidate will be able to demonstrate a connection to the people and communities we serve;
Excellent organizational and time management skills;
Skilled interpersonal communication ability and a dedication to working professionally and respectfully with all stakeholders;
Full proficiency or a high capacity to quickly be proficient in the use of MassCourts case management system (probation side) preferred and the ability to adopt to software updates;
Excellent written, oral, and presentation skills;
Ability to work independently and responsibly, with good communication;
Discretion and sensitivity in the handling of confidential matters; and
Ability to travel statewide regularly as needed.
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Employment with the Trial Court is contingent upon passage of a criminal record check.