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Senior Manager for Workplace Rights & Compliance

Boston, Massachusetts, United States

TRIAL COURT MISSION 

The Trial Court is committed to: 

  • Fair and impartial administration of justice;
  • Protection of constitutional and statutory rights and liberties;
  • Equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;
  • Efficient, effective, and accountable resolution of disputes;
  • Prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.

The Massachusetts Trial Court is an Affirmative Action/Equal Opportunity employer and provides equal opportunity in state employment to all persons. No person shall be denied equal access because of race, creed, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, age, pregnancy, military or veteran status, physical/mental disability; or genetic information. If you need a reasonable accommodation, or have any questions or concerns about being afforded fair and equal treatment, please contact the HR Benefits Team at reasonableaccommodation@jud.state.ma.us.

Senior Manager for Workplace Rights & Compliance

  • 494278
  • Boston, Massachusetts, United States
  • Exec Off & Office of Court Mgt
  • Administrative
  • Managerial
  • Full-time
  • Closing at: May 30 2022 at 23:55 EDT

Title: Senior Manager for Workplace Rights & Compliance

Pay Grade: Senior Management 1

Starting Pay: $95,616.92

Departmental Mission Statement: The Executive Office of the Trial Court is led by the Chief Justice of the Trial Court and the Court Administrator and oversees judicial and court operations, including the Office of Court Management.  The Executive Office works collaboratively with the Trial Court’s seven Departments and Commissioners of Probation and Jury to develop and implement policies and initiatives that promote an environment of continuous improvement and ensure the most effective use of resources to support and enhance the delivery of justice in the Trial Court.  The Executive Office also oversees the development and implementation of strategic planning for the Trial Court.

ORGANIZATIONAL PROFILE:

Notes:  Please upload a current resume during the application process. 

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. 

Position Summary: Working for the Director of Workplace Rights and Compliance within the Executive Office of the Trial Court, the Senior Manager of Workplace Rights and Compliance performs a lead role the administration of the Trial Court’s Policy Against Discrimination and Harassment and its Complaint Procedures, the Plan for Equal and Fair Employment, and for ensuring that all Trial Court employment activities are in compliance with the Plan as well as all state and federal laws and regulations.

The Senior Manager leads investigations related to more serious and complex allegations of discrimination in any form within the Trial Court, drafting written reports and investigative summaries and works closely with appointing authorities and the Chief Justice and Deputy Court Administrators of the seven Trial Court departments, the Commissioners of Probation and Jury, as well as the Directors of Office of Court Management. This senior position provides advice and guidance to appointing authorities and may engage in informal resolution and formal mediation to resolve issues.

The Senior Manager will participate in committees and meetings to advise, lead, and engage in activities that monitor compliance, examine systematic policies and procedures that present barriers to diversity, equity and inclusion of our workforce and our communities using the judicial system, The Senior Manager will work to create and maintain accountability and transparency in all DEI efforts, maintain and monitor internal reporting metrics, and assist in building a resilient, culturally-competent workforce.

The Senior Manager works closely with the Trial Court Human Resources Department to assist in the hiring process to identify and address areas of underutilization of women and minority candidate pools. The Senior Manager also works closely with the Office of Diversity, Experience, Inclusion, and Equity, and participates in meetings, workshops and seminars for enhancing diversity within the Trial Court.

Supervision Received: Receives general direction and supervision from the Director of Workplace Rights and Compliance.

Duties: Responsible for enforcing and maintaining the Trial Court’s Policy on Discrimination, Harassment and Retaliation and its Procedure and ensures that all civil rights complaints are handled in accordance with Trial Court Policies, Procedures and Protocols;

  • Provides recommendations to the Director of OWRC on how to proceed on a variety of allegations and reports received by OWRC;
  • Utilizes case tracking system to monitor cases and analyze trends in complaints;
  • Escalates issues that require a resolution of conflicts on priorities, goals, strategies resources, and key initiatives;
  • Interacts and collaborates with all Trial Court Departments in order to build relationships that serve as the foundation for cooperation and open dialogue to support policy compliance;
  • Monitors internal equity baselines to uncover root causes of barrier and systemic issues of inequity and develop initial strategies to build enterprise action;
  • Provides technical assistance in collaboration with the Human Resources Department to appointing authorities of the Trial Court and/or other personnel in meeting the requirements of Trial Court Policies and Procedures;
  • Conducts or coordinates equal employment opportunity and civil rights training programs for appointing authorities, supervisors, and other court employees throughout the Trial Court;
  • Provides technical assistance to appointing authorities of the Trial Court and/or other personnel in meeting the requirements of the Trial Court’s Plan for Equal and Fair Employment;
  • Monitors all hires, transfers and promotions, and provides oversight for these transactions to ensure that minorities, women, and all other protected classes are afforded full opportunities for appointments, transfers, and promotions;
  • Participates in meetings, workshops and seminars for enhancing professionalism and supporting the diversity efforts set forth in the Trial Court’s strategic plan and mission statement.
  • Prepares presentations for leadership meetings as needed;
  • Reviews project deliverables for completeness, quality, and compliance with established standards;
  • Investigates in a fair and expeditious manner more complex allegations of discrimination, harassment, and/or retaliation by thoroughly reviewing any written documentation and interviewing the complaining party;
  • Handles cases of more serious allegations, complaints and other concerns with appropriate manager(s) and appointing authority(s) to determine jurisdiction, scope, and develop an investigation plan;
  • Identifies any individuals with knowledge of the events in an allegation(s) of discrimination or harassment as well as any documentation or other evidence to determine what facts can be gathered about the allegations and to develop appropriate remedies or recommended action;
  • Accurately identifies and addresses issues surrounding an allegation(s) and initiates action to properly address the situation about the allegations;
  • Reviews interview materials, documents, and other evidence to determine in a fair and thorough manner what happened, to prove or disprove some or all of the allegations;
  • Uses the findings of fact as to what happened to conclude whether the conduct was a violation of any directive, policy, procedure or training;
  • Prepares a professional, fair, thorough, and clearly written investigation report in a timely manner;
  • Informally resolves concerns when possible and amendable to all relevant parties; engages in facilitated dialogues and mediation when in best interest of parties to do so; will provide training and other measures to remedy the effects of the allegation(s) and prevent its recurrence;
  • Performs other related duties as required and assigned.

Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas:

Ethics and Values:  Communicates and demonstrates the ethics and values of the Trial Court.

Mission and Vision:  Understands, upholds, and communicates the stated Trial court organizational mission and vision.

Communication: Ensures clear, informative and transparent communications to the court community, external partners, and the general public.

Applied Knowledge: Understands applies, and upholds all Trial Court discrimination and harassment policies, conducting and managing investigations related to discrimination or harassment in any form within the workplace.

Customer Service:  Demonstrates high level of interest and responsiveness to internal and external stakeholders.

Problem Solving: Accurately assesses diversity issues and recommends and facilitates appropriate solutions.

Collaboration: Demonstrates an outstanding ability to address and facilitate issue resolution and to create an environment that fosters a shared commitment to advance the EEO policy and diversity efforts.

Commitment to Diversity:  Promotes an employment and workplace environment of equal rights and fair treatment, respect, and support; sensitively addresses issues of diversity in race, ethnicity, culture and economic status.

Continuous Learning:  Demonstrates an active commitment to continuous improvement through professional development.

Minimum Requirements: These are the minimum requirements necessary to apply for the position of Senior Manager of Workplace Rights and Compliance:

  • Bachelor's Degree from an accredited college or university; Law degree or other graduate degree is preferred;
  • Seven (7) years of relevant professional experience advancing workplace diversity is required; experience investigating workplace misconduct/discrimination is strongly preferred; or an equivalent combination of education and professional experience;
  • Ability to work professionally with court staff, court officials, judges other professional organizations and the general public to maintain effective working relationships;
  • Ability to communicate professionally in both oral and written form; including the ability to perform training through effective public speaking;
  • Ability to analyze problems and to develop effective solutions to problems;
  • Working knowledge of and ability to use personal computers, including proficiency in the Microsoft Office; to develop databases and systems to record and track progress;
  • Experience using Zoom and/or comparable video-conferencing platforms in a business environment;
  • Demonstrated ability to draft reports and correspondence concisely, clearly, and logically, and with solid analysis and reasoning skills;
  • Demonstrated ability to remain neutral and open-minded until the all evidence is objectively analyzed and the findings are established;
  • Commitment to ensuring full and equal opportunities for employment actions;
  • Ability to maintain highly productive working relationships with all Trial Court officials, including judges.
  • Proven ability to prioritize multiple tasks and manage changing priorities;
  • Superior communication and customer service skills, able to work effectively with all levels of the organization;
  • Proven ability to build consensus and work effectively with cross-departmental teams;
  • Demonstrated ability to analyze and determine the applicability of information and data to draw conclusions, and make appropriate recommendations

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