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Statewide Manager of Search Support Services - Massachusetts Probation Service

Clinton, Massachusetts, United States

In compliance with the Trial Court’s Mandatory Vaccine Reporting and Weekly Testing Policy, hired candidates must provide proof of COVID-19 vaccination to the Trial Court’s Human Resources Department prior to their start date or agree to submit to weekly testing as a condition of employment.



The Trial Court is committed to: 

  • Fair and impartial administration of justice;
  • Protection of constitutional and statutory rights and liberties;
  • Equal access to justice for all in a safe and dignified environment with policies and practices that strengthen and support diversity, equity, and inclusion;
  • Efficient, effective, and accountable resolution of disputes;
  • Prompt and courteous service to the public by committed and dedicated professionals utilizing best practices in a manner that inspires public trust and confidence.

The Massachusetts Trial Court is an Affirmative Action/Equal Opportunity employer and provides equal opportunity in state employment to all persons. No person shall be denied equal access because of race, creed, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, age, pregnancy, military or veteran status, physical/mental disability; or genetic information. If you need a reasonable accommodation, or have any questions or concerns about being afforded fair and equal treatment, please contact the HR Benefits Team at

Statewide Manager of Search Support Services - Massachusetts Probation Service

  • 493208
  • Clinton, Massachusetts, United States
  • Commissioner of Probation Off
  • Probation Services
  • Full-time
  • Closing at: Feb 6 2022 at 23:55 EST

Title: Statewide Manager of Search Support Services - Massachusetts Probation Service

Pay Grade: SM2

Starting Pay: $ $104,726.04

Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change.



Position Summary: Working within the Office of the Commissioner of Probation of the Massachusetts Probation Service (MPS), the Statewide Manager for Search Support Services assists MPS in providing effective, evidence-based monitoring of device use by clients pursuant to court-ordered search conditions. The position researches best practices regarding searching of client devices, available tools for conducting such searches, recommended frequency of searches, and industry best practices for conducting digital searches and analyzing digital evidence. The position then ensures that procurement of necessary search technology, conduct of digital searches, analysis and presentation of digital evidence, including production of supporting affidavits/ testimony, all support the efforts of probation officers to monitor compliance with court-ordered supervision conditions. This position is based in Clinton.

Supervision Received: The Statewide Manager for Search Support Services works under the direction of the First Deputy Commissioner.


  • Collaborates with other MPS stakeholders to procure digital search capabilities;
  • Develops and maintains working knowledge of search and seizure law, particular how it applies to probation;

  • Designs, develops, and implements architecture for digital search unit within MPS;

  • Researches, develops, and implements policies and training for conducting of digital searches of client devices;

  • Analyzes, preserves, and presents digital evidence, including in court when appropriate;

  • Develops and deploys training for MPS staff on conducting digital searches;

  • Supervises team of search support operations coordinators who conduct digital searches statewide;

  • Collaborates with law enforcement where appropriate;

  • Collaborates with Field Services and the Legal Unit to develop and implement policies and procedures;

  • Collects data on results to understand patterns in the Commonwealth, and reviews data to update the Executive and Field staff;

  • Reviews new search technology as it emerges, assesses value and potential benefits for the Field and MPS clients; and

  • Performs other duties as assigned to support the effective operations of the Massachusetts Probation Service.

Job Competencies:  All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas:

Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court.
Mission Understands, upholds, and communicates the Probation Service and Trial Court missions.

Applied Knowledge: Demonstrates an understanding of best practices regarding digital searches and evidence.

Strategic Thinking and Planning: Utilizes the best available information to successfully plan and achieve positive future training goals and objectives of the Probation Service.

Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.

Performance Measurement: Understands the value and importance of performance measures as a basis for both individual and departmental assessments

Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.

Problem Solving: Able to assess operational and administrative challenges in search unit and in support of Field Services and develop feasible solutions;

Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Responsive to court operational needs;

Continuous Learning: Demonstrates a commitment to continuously improve themself through professional development. Is actively committed to and actively works to continuously improve themself.

Minimum Requirements: These are the minimum requirements necessary to apply for the Statewide Manger for Search Support Services:

Bachelor’s degree from an accredited college or university and Five (5) years of experience in the field of digital searches and/or digital evidence analysis; or an equivalent combination of education and relevant experience; (Advanced degree preferred)

Experience with supervising digital searches and analysis of digital evidence and demonstrated expertise regarding the different types of search equipment and methods; Experience as a manager in this field preferred;

Strong organizational and time management skills.

Strong interpersonal skills and the ability to work professionally and respectfully with all stakeholders.

Ability to work professionally with Probation staff, court officials, judges, other professional organizations, and the general public to maintain effective working relationships;

Ability to initiate and carry out projects with a high degree of independence;

Ability to organize work, determine priorities, establish clear work expectations and standards, and communicate effectively orally and in writing;

Ability to analyze problems and to develop effective solutions to problems;

Working knowledge of and ability to use personal computers, including proficiency in Microsoft Office; to develop databases and systems to record and track progress;

Excellent written and oral presentation skills;

Ability to work independently and responsibly, with good communication.

Ability to travel to any statewide field office, courthouse, or the Massachusetts Probation Service Training and Operations Center in central Massachusetts as needed;

Ability to manage large amounts of paperwork, records, and data accurately and in accordance with established policies and protocols.

Ability to attend relevant local, state, and/or national trainings or conferences.

Ability to make search procedures and analysis of digital evidence accessible to those without background or knowledge in these fields.

Flexibility and willingness to adjust to change in order to meet urgent or emergent program priorities.

Performs other related duties as required.


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