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Title: Virtual Court Service Center Staff Attorney
Pay Grade: Grade 17
Starting Pay: $ 73,753.54
Departmental Mission Statement: The Court Services and Law Libraries Department is responsible for providing key court services to support the administration of justice and advance access to justice in the Trial Court. These services include the Court Service Centers, the Trial Court Law Libraries, and the Judicial Response System.
Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6.
Bilingual applicants are strongly encouraged to apply.
Position Summary: Working within the Court Services and Law Libraries Department of the Office of Court Management, the Virtual Court Service Center (VCSC) Staff Attorney supports the functions of the Trial Court operated Court Service Centers located throughout Commonwealth by providing virtual services offered through a Zoom triage line. The VCSC Staff Attorney will work on initiatives recommended as part of report on the establishment of a fully operational Virtual Court Service Center. All Court Service Center Staff Attorneys use professional legal experience and knowledge of social service agencies and organizations to provide self-represented litigants with the resources they need to navigate the court system and best address their issues. This position is responsible for providing assistance on an array of court information, forms, resources, and referral. The Staff Attorney also answers questions, reviews documents, and directs self-represented litigants and members of the public to the proper court office for additional assistance as appropriate.
The VCSC Staff Attorney responsibilities will also include an educational component and other outreach activities in areas of family law, housing law, small claims, record sealing, and a variety of other court related matters. A Staff Attorney will also be expected to host virtual workshop for assisting self-represented litigants in communities as needed. Through collaboration with local legal service providers and other social services, litigants seeking assistance at the Court Service Center are put in contact with the proper resources external to the court by the Manager and staff, achieving the goal of improving the lives of the public being served.
Supervision Received: Receives general direction from the Virtual Court Service Center Manager in performing duties in accordance with established guidelines.
• Assists in the daily operations of a Virtual Court Service Center including:
• Assists self-represented litigants to gain access to Trial Court services by providing legal and procedural information;
• Under the direction of the Virtual Court Service Center Manager, implements strategies to increase the impact and efficiency of all court related services made available at the Court Service Center;
• Assists in the development, management, and evaluation of new initiatives to enhance the services provided to self-represented litigants;
• Contributes to the development of service related, user-friendly informational materials and online content to supplement the support provided at the Court Service Center;
• Provides information and explanations about a variety of court processes, court rules, official documents, and forms;
• Reviews completed court forms and papers being submitted to court divisions for adherence to court rules and protocols;
• Triages visitors to the center and makes referrals as appropriate;
• Ensures access for limited English proficient litigants and members of the public;
• Participates in regular meetings with the staff of the Court Service Center, as well as court officials from local area court divisions representing all Trial Court Departments in an effort to improve coordination and effectiveness;
• Assists in initiating data driven best practices to improve efficiencies and meet metric related benchmarks and goals;
• Ensures that data is captured and statistical evaluation is conducted, including updating intake spreadsheets, performing data backup, and assisting in the preparation of statistical reports; and
• Performs other related duties as required.
Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas:
Ethics and Values: Communicates and demonstrates the ethics and values of the Massachusetts Trial Court.
Mission: Understands, upholds, and communicates the Court Services and Law Libraries Department mission.
Applied Knowledge: Ability to provide accurate legal information and court assistance for self-represented litigants other members of the public for improving access to justice.
Problem Solving: Accurately can assesses operational and administrative problems in the Court Service Center and develop feasible solutions.
Customer Service: Conducts oneself in a courteous and professional manner to users of the Court Service Center. Responsive to the needs of self-represented litigants.
Collaboration: Works with others cooperatively, accepts feedback, demonstrates a willingness to be a team player, and contributes to a work environment that focuses on shared departmental goals.
Communications: Excellent oral and written communication skills to maximize the effectiveness of the Court Service Center; Ability to establish and maintain effective working relationships with court officials, judges, and community resources is critical.
Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development.
Minimum Requirements: These are the minimum requirements necessary to apply for the position of Virtual Court Service Center Staff Attorney:
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Employment with the Trial Court is contingent upon passage of a criminal record check.
The selected candidate(s) must report their COVID-19 vaccination and booster status, or an attestation that they are unvaccinated, in the Trial Court's online tool upon beginning employment.