Data Solutions Manager

Title: Data Solutions Manager

Pay Grade: SM1

Starting Pay: $109,034.12 - $160,799.86 (compensation commensurate with experience)

Departmental Mission Statement: Enhance access to justice through the effective use of technology. Partner with Judges and all Court Staff to use technology to speed the delivery of justice. Build a culture that values transparency, collaboration, inclusivity and continuous improvement.
ORGANIZATIONAL PROFILE:
https://www.mass.gov/orgs/judicial-information-services-department

Notes: Please upload a current resume during the application process. This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days. This position is designated as management position and is covered by the Trial Court Personnel Policies and Procedures Manual. 

Position Summary: We are seeking a dynamic and innovative Data Solutions Manager to lead and oversee the development, implementation, and management of reporting and forms solutions within our organization. This role requires excellent leadership and people skills, fostering a collaborative environment and acting as an ambassador to support users and sponsors. The ideal candidate will have a strong background in reporting systems, Adobe AEM Forms, databases, SQL, software development, and project lifecycle management, with a keen interest in integrating AI tools to enhance business processes. You will drive innovation, ensure data accuracy, and deliver efficient solutions to meet our organization’s evolving needs, while providing comprehensive support to help users and sponsors articulate and understand their business needs.

The Data Solutions Manager will ensure that client data requirements are accurately received, properly documented and implemented to the highest standards. The position also involves verifying that data received from third parties meets client deliverable specifications. The role includes creating and implementing data translations and mappings while strictly adhering to data integrity standards. Additionally, the position demands resolving post-deployment questions and issues promptly and efficiently, ensuring comprehensive support and satisfaction for all stakeholders.

Supervision Received: The Data Solutions Manager reports to the Deputy Chief Information Officer for Enterprise Applications or his/her designee and receives general direction in performing duties in accordance with established guidelines.

Duties:

Leadership and Team Management:
Lead and manage a team of professionals specializing in reporting, and Adobe AEM Forms.
Provide mentorship, guidance, and professional development opportunities to team members.
Foster a collaborative and innovative team culture.
Lead and manage projects from conception to completion, ensuring timely delivery and adherence to budget.
Coordinate with cross-functional teams to ensure seamless project execution.
Monitor project progress and implement necessary adjustments to meet objectives.
Reporting Solutions:
Oversee the design, development, and maintenance of robust reporting systems.
Ensure the accuracy, integrity, and timeliness of all reporting activities.
Collaborate with stakeholders to identify reporting needs and deliver actionable insights.
Possess comprehensive understanding and practical experience with relational databases, data warehouse schema, and SQL proficiency.
Adobe AEM Forms Management:
Manage the implementation and optimization of Adobe AEM Forms.
Ensure forms are user-friendly, compliant, and meet organizational standards.
Collaborate with various departments to streamline forms and standardize processes.
AI-Enhanced Solutions:
Explore and integrate AI tools to enhance reporting and forms solutions.
Stay updated with the latest AI technologies and trends relevant to the industry.
Develop strategies to leverage AI for improved data analysis, automation, and decision-making.
Stakeholder Engagement:
Engage with key stakeholders to understand business requirements and translate them into technical solutions.
Provide regular updates and reports to senior management.
Ensure stakeholder satisfaction through effective communication and service delivery.
Resolve post-deployment questions and issues promptly and efficiently, ensuring seamless support and satisfaction for all stakeholders.
Continuous Improvement:
Identify opportunities for process improvements and implement best practices.
Encourage a culture of continuous learning and innovation within the team.
Evaluate and adopt new technologies to enhance the efficiency and effectiveness of
reporting and forms solutions.
Ensure compliance with relevant regulations and industry standards.
Conduct regular audits and assessments to identify and address any issues.

Job Competencies: 

Ethics and Values Communicates and demonstrates the ethics and values of the Judicial Branch.

Mission Understands, upholds, and communicates the Judicial Branch and Information Services missions.

Applied Knowledge Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions

Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development.

Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds.

Customer Service Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary.

Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.

Problem Solving Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions.

Minimum Requirements: These are the minimum requirements necessary to apply for the position of Data Solutions Manager:
Bachelor’s degree with a preferred concentration in Computer Science, Information Systems, Computer Engineering, or related field and 5 years of full-time work experience in providing application support enterprise systems or equivalent experience. Two of the required years of work experience must be in a management or supervisory role on an application delivery team. A master’s degree is preferred.
Equivalent combinations of education and experience will be considered for satisfying the minimum requirements.
Additional Qualifications and Skills
• Proven experience in managing reporting systems, Adobe AEM Forms, and AI technologies enthusiast.
• Strong leadership and team management skills.
• Excellent project management and organizational skills.
• Proficiency in data analysis and reporting tools (e.g., SQL, Power BI).
• Experience with Adobe AEM Forms development and management.
• Knowledge of AI tools and their application in business processes.
• Strong communication and stakeholder engagement skills.
• Ability to adapt to changing technologies and business needs.

Preferred Qualifications:
• Master’s degree in a related field.
• Certifications in relevant technologies.
• Experience in a similar industry or organization size.
• Experience with operating systems like Unix/Linux and Windows, including Bash scripting.
• ITIL V3 or ITIL V4 certification (preferred). Oracle certification is a plus.