Audio Visual System Specialist

Title: Audio Visual System Specialist

Pay Grade: Management

Starting Pay: $88,695.37

Departmental Mission Statement: Enhance access to justice through the effective use of technology. Partner with Judges and all Court Staff to use technology to speed the delivery of justice. Build a culture that values transparency, collaboration, inclusivity, and continuous improvement.

ORGANIZATIONAL PROFILE:

https://www.mass.gov/orgs/judicial-information-services-department

Notes: Applicants should provide Salary Requirements with their submissions.

Position Summary: As a member of the Judiciary’s Audio Visual Team, the AV System Specialist will assist with all aspects of Audio/Visual for the Trial Court. The AVSS is responsible for but not limited to: the maintenance and upgrading of all AV products and services, oversight of the installation and/or upkeep of AV connected hardware and systems, supporting A/V services within courtrooms as well as digital signage within all courthouses, and providing technical assistance and advice to Trial Court Divisions and Offices in regard to all things Audio/Visual.


SUPERVISION RECEIVED:

The AV System Specialist reports to the AV Services Manager and receives general direction in performing duties in accordance with established guidelines.

Duties:

• Travels to courts statewide to provide FTR/AV assistance to court divisions, court departments and offices as needed.

• Participates in the design, procurement, development, implementation, and maintenance of court digital recording systems.

• Manages large implementation projects.

• Develops and maintains project & end user documentation including but not limited to the labeling of all end points/system at both the device level and the user level.

• Develops training materials and trains users in the use of hardware and software.

• Works with the Trial Court’s Office of Court Management, Court Capital, Facilities Management Office and the Security Department on the telecommunications and video/audio aspects of the Trial Court’s courthouse construction and renovation projects.

• Recommend, create, document, and oversee appropriate procedures that involve FTR/AV activities with court divisions, court departments and offices to improve Trial Court communications including but not limited to training procedures for JISD support staff and all end users.

• Assist the AV Services Manager in the preparation of Request for Response (RFR) documents based on site visits and other research.

• Review of vendor proposals and quotes with court personnel and consult as necessary.

• Supervises and recommends procedures involving the installation of structured cabling throughout all court locations.


• Prepare project reports as requested by AV Services Manager and the Deputy CIO of Service Delivery. Keep accurate files and records of project status and activities.


• Maintain and develop strong relationships with all Trial Court staff and departments through direct interaction and a focus on continuous improvement of service, on time delivery, responsiveness, and problem solving

• Review & understand statement of works and project contracts to determine time to deliver, allotment of available and required internal and/or third-party resources to various phases of the project/projects

• Review project status weekly to keep it on schedule, identify problem areas, and lead resolution efforts.

• Perform related duties as required.

Job Competencies: All applicants must be able, through the interview process, to prove efficiency in the following areas:

Ethics and Values Communicates and demonstrates the ethics and values of the Judicial Branch.
Mission Understands, upholds, and communicates the Judicial Branch and Information Services missions.
Applied Knowledge Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions
Continuous Learning Demonstrates a commitment to continuously improve their knowledge of fast-changing computer programs, hardware and software through professional development.
Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varies racial, ethnic, economic and cultural backgrounds.
Customer Service Conducts oneself in a courteous and professional manner when assisting all employees of the Judiciary, regardless of their position in the Judiciary.
Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.
Problem Solving Accurately assesses workplace problems in JISD and recommends and facilitates appropriate solutions.

Minimum Requirements:

• Bachelor’s Degree and three (3) years of applicable audio/visual service delivery work experience.

• Equivalent combinations of education and/or relevant experience will be considered for meeting the minimum qualifications.

Additional Qualifications and Skills

• Strong vendor management skills.

• Experience with courtroom technologies, FTR and CourtSmart is preferred;

• Demonstrated experience providing expert advice and counsel in a respectful manner to all levels of the organization.

• Strong project management skills, the ability to plan, manage and maintain a complex, organization wide program over the longer term.

• Strong listening skills and ability to understand the user perspective while designing solutions that follow organizational policies.

• Demonstrated experience developing and implementing technical education and awareness programs and strategies.

• Ability to adapt to a fast-moving technology landscape and keep pace with the latest thinking and new technologies.

• Excellent understanding of technology and ability to translate complex concepts and terms into language understandable by non-technical individuals.

• Familiarity with ticketing system such as ServiceNow.

• Ability to manage multiple projects under strict timelines in a demanding and dynamic environment while meeting overall objectives.

• Detail oriented focus on quality work product, with a strong attention to detail including the commitment to proofread for accuracy.

• Excellent collaboration and communication skills.

• Ability to travel to work sites and to assist at emergencies and/or events as needed.

• Troubleshoot and solve project related issues.

• Effective communication and interaction with Trial Court staff, vendors and colleagues.