Court Interpreter Scheduler

Official Title: Court Interpreter Scheduler

Pay Grade: Grade 16S

Salary Range: 16S Entry Level Pay $69,397.90 to Pay Range Maximum $102,281.40

Starting Pay: $69,397.90

Salary Notes: This position is designated as a Union position. All new hires must start at the entry level rate for this role per the collective bargaining agreement/MOA with OPEIU, Local 6. Pay may advance within the salary band according to the CBA/MOU.

Departmental Mission Statement: The Massachusetts Trial Court Language Access and Court Records Department is responsible for overseeing court programs and services related to spoken language access to interpreters and translators for the limited English proficient (LEP), low literacy court users, and American Sign Language (ASL) or Communication Access Real-Time Translation (CART) for the Deaf and Hard of Hearing (DHH) individuals with court matters. The office also provides access to administrative records and trial transcripts of digitally recorded court proceedings for the bench, the bar, the public, and pro se, self-represented litigants (SRL).

https://www.mass.gov/orgs/language-access-court-records-department

Position Summary: Ensures limited English proficient (LEP) court users are scheduled a court interpreter when appearing for court events, programs, and services.

Supervision Received: Works under the supervision of the Court Interpreter Scheduler Supervisor of the Office of Language Access (OLA or his/her designee.

Essential Functions and Responsibilities:

• Assists in the assignment and scheduling of court interpretation and translation services for court operations.
• Identifies operational problems and makes appropriate recommendations to the scheduling supervisor, including revising schedules
• Creates and updates assignments in OLA’s electronic scheduling system in real time, responding to changes and emergencies throughout the workday.
• Provides customer service concerning interpretation services and scheduling to court departments.
• Verify court interpreter assignments upon request.
• Performs other duties as required

Job Competencies: 

Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court.
Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.
Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.
Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
Applied Knowledge: Demonstrates ability with MS Office and other business technologies and can properly support the administration of departmental policies, procedures, and initiatives in a unionized employee environment.
Problem Solving: Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions.
Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.
Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals.

Minimum Requirements:

Education and Experience:
• Bachelor's Degree from an accredited college
• Three (3) years of related work experience
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Knowledge, Skills and Abilities:
Knowledge of:
• Modern office equipment and technology, including computers and applicable software.
• Departmental and court policies and procedures.
• The issues, complexities, and requirements of cases to be scheduled.
• Program coordination.
• MassCourts application.

Skill in:
• Organization and time management.
• Attention to detail.
• Customer Service
• Leadership.

Ability to:
• Establish effective working relationships with others.
• Prepare clear and accurate reports.
• Maintain appropriate records.
• Maintain confidentiality of information.
• Communicate effectively, both orally and in writing.
• Work independently and follow oral and written instructions.
• Monitor interpreter services to ensure adherence to standards and guidelines.
• Input and manipulate data.
• Serve as liaison with departments and court administrative offices.

Supervisory Responsibility: This position serves as a lead worker to others.

Working Conditions: Work is frequently performed in office or similar indoor environments.

Physical Demands: This position requires sedentary work:
Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.