Court Operations Analyst - Office of the Commissioner of Probation

Official Title: Court Operations Analyst - Office of the Commissioner of Probation

Pay Grade: Grade 20S

Salary Range: 20S Entry Level Pay $82,699.50 to Pay Range Maximum $121,885.92

Starting Pay: $82,699.50

Salary Notes: This position is designated as a Union position. All new hires must start at the entry level rate for this role per the collective bargaining agreement/MOA with OPEIU, Local 6. Pay may advance within the salary band according to the CBA/MOU.

Departmental Mission Statement: Protecting and Building Safer, Healthier, Stronger Communities.

ORGANIZATIONAL PROFILE:
https://www.mass.gov/orgs/massachusetts-probation-service

Position Summary: Provides advanced administrative and analytical assistance to the Massachusetts Probation Service or a Trial Court department by collecting, analyzing, and reporting on relevant court or program data. Assists in the implementation of field services operational initiatives. Assists in the management of administrative tasks, such as cash flow management, project management support, or fiscal matters. Updates data in intranet (Courtyard) for the Department and serves as point of contact. Aids in training staff on technologies and procedures and creates training materials.

Supervision Received: Works under the direction of the Deputy Court Administrator, Department Head or designee.

Essential Functions and Responsibilities: Dashboard and creates reports for assigned department to support operations.
• Manages, edits, updates, builds pages, and creates content in Mass.gov (external website) with the most up to date information.
• May create surveys, notices, announcements, and newsletters for court staff, attorneys, and public. Gathers and analyzes data for internal and external purposes.
• Provides advice on process improvement, new technology, and initiatives.
• May perform research on specific legal issues and case types.
Supports the day-to-day operations of assigned department. Provides administrative support on projects as needed and assists with trainings for office support staff as needed or requested.
• Identifies areas for improvement, research, and may collaborate with Grant Unit concerning grant funding, project management and implementation, and liaises with internal as well as external partners.
• Performs studies and operational analysis of local court practices.
• Uses analytical skills to identify case management best practices, develops benchmarks for case processing and ensures that communication within the department regarding each is consistent, timely, and accurate.
• Serves on committees for the assigned court or department as needed.
• Performs other duties as required.

Job Competencies: Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court.
Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.
Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.
Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
Applied Knowledge: Ability to communicate and present data and research findings such as graphs, tables, and technical briefs.
Problem Solving: Ability to successfully address research issues, draw conclusions and make recommendations based on the research and policy analysis results.
Performance Measurement: Understands the value and importance of performance measures as a basis for both individual and departmental assessments.
Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.
Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals.

Minimum Requirements: Education and Experience:
• Bachelor's Degree from an accredited college or university
• Three (3) years of relevant work experience, preferably court related.
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Knowledge, Skills and Abilities: Knowledge of:
• Modern office equipment and technology, including computers and applicable software.
• Departmental and court policies and procedures.
• Project management practices.
• Website management practices and basic web design.
• Case Management System (MassCourts).
• Tableau, MS Excel, SPFF (statistical software)
Skill in:
• Organization and time management.
• Conflict resolution.
Ability to:
• Establish effective working relationships with others.
• Prepare clear and accurate reports.
• Maintain appropriate records.
• Maintain confidentiality of information.
• Confident communication skills effectively, both orally and in writing.
• Work independently and follow oral and written instructions.
• Conduct research.
• Analyze large sets of data.

Supervisory Responsibility: This position does not require supervision of others.

Working Conditions: Work is frequently performed in office or similar indoor environments.

Physical Demands: This position requires sedentary work:
Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.