Juror Service Representative I

Official Title: Juror Service Representative I

Pay Grade: Grade 9S

Salary Range: 9S Entry Level Pay $49,319.66 to Pay Range Maximum $72,689.24

Starting Pay: $49,319.66

Salary Notes: This position is designated as a Union position. All new hires must start at the entry level rate for this role per the collective bargaining agreement/MOA with OPEIU, Local 6. Pay may advance within the salary band according to the CBA/MOU.

Departmental Mission Statement: 

The core mission of the Office of Jury Commissioner (OJC) is to provide randomly-selected pools of eligible jurors, representative of the community from which they are drawn, to each of the jury courts of the Commonwealth of Massachusetts, in accordance with the needs of those courts and the direction of the Trial Court. The OJC is committed to educating the public on the value and responsibility of serving as a juror, and to providing courteous, professional service to the public and the courts.

ORGANIZATIONAL PROFILE:

http://www.mass.gov/courts/jury/index2.htm

Notes: Customer service experience preferred. Hybrid position with three in office days and two remote. Wednesday in office required. Hybrid work subject to change.  

Position Summary: Answers or refers all telephone inquiries pertaining to juror service matters and coordinates juror service questions and complaints with other departments, as needed. Evaluates jurors and certifies juror attendance.

Supervision Received: Works under the direction of the Operations Manager or designee.

Essential Functions and Responsibilities:

• Handles communications related to juror service. . Answers calls from the public and provides instructions on service.
• Takes calls for the legal department and reschedules delinquent jurors.
• May assist with calls at the OJC main switchboard and directs them to the appropriate department.
• Uses a web application to access OJC images to review archived document images.
• Uses jury management software to process juror requests and resolve issues. Engages other OJC and Trial Court staff as necessary.
• Performs other duties as required.

Job Competencies: 

Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court.
Mission Driven: Employees are fully committed to fulfilling the Trial Court and associated Departmental missions.
Professional Development: Employees are committed to participating in ongoing Trial Court training and educational offerings to advance their professional development. Managers are equally committed to affording opportunities to those they supervise as scheduling permits.
Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
Applied Knowledge: Demonstrates ability with MS Office and other business technologies and can properly support the administration of departmental policies, procedures, and initiatives in a unionized employee environment.
Problem Solving: Accurately assesses common operational problems and recommends and facilitates appropriate solutions.
Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds.
Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals.

Minimum Requirements:

Education and Experience:
• High School diploma or G.E.D. equivalency
• One (1) year of related work experience
• Equivalent combinations of education and experience will be considered for meeting minimum qualifications.

Knowledge, Skills and Abilities:

Knowledge of:
• Modern office equipment and technology, including computers and applicable software.
• Proper spelling, grammar, and punctuation.

Skill in:
• Organization and time management.
• Customer service.
• Data entry.

Ability to:
• Establish effective working relationships with others.
• Prepare clear and accurate reports.
• Maintain appropriate records.
• Maintain confidentiality of information.
• Communicate effectively, both orally and in writing.
• Work independently and follow oral and written instructions.
• Recognize, analyze, and solve a variety of problems.
• Learn Departmental and court policies and procedures.
• Learn Court and jury system policy and procedures.

Supervisory Responsibility: This position does not require supervision of others.

Working Conditions: Work is frequently performed in office or similar indoor environments.

Physical Demands: This position requires sedentary work:
Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.